With Calibre we manage to stay on top of everything in the company.
We are using this software to monitor the calls made by our agents to customers, potential customers, external employees, and suppliers. …
Overview
What is Calibre?
Calibre is call center recording software from HigherGround, Inc..
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What is Calibre?
Calibre is call center recording software from HigherGround, Inc..
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Calibre?
Calibre Video
Overview of HigherGround Data Capture Optimizes Operations
Calibre Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(12)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
We are using this software to monitor the calls made by our agents to customers, potential customers, external employees, and suppliers. We can know with the call recordings the performance of the agents, thanks to the analysis and reports that the platform gives us. It is very useful and has significantly improved the work of our agents.
- It allows us to record calls for customer service, as well as to record radio communications with the various employees in the field, ensuring that everything is recorded and nothing is overlooked.
- It also saves the files of these recordings in an easily accessible file library, so that they can be retrieved and listened to whenever necessary.
- It also allows for mobile recordings, for better and greater monitoring of employee calls on the road.
- We had problems installing the software and adapting it to our computers, it was a bit of a long process because we had to try several times.
- The radio recording sometimes does not sound very good, maybe it is when the radio loses coverage or range, but the quality of those recordings is not so optimal.
- We have tried to contact technical support several times, including for the software installation, and never got through.
- Makes recordings of phone calls, radio calls, and text messages, to closely monitor interactions with customers, employees, and suppliers.
- Features a file library, which stores each recording in an organized and easily searchable manner.
- Provides scheduled reports and analysis to track agent performance, determine call failures, and correct errors being made.
- This software has been a great help to keep in control of all communications in the company, achieving better attention to customers and suppliers and better communication between employees. We have been able to effectively monitor communications with our suppliers, being able to meet deadlines and deliveries, which has benefited the company economically.
March 13, 2020
Convert, Edit, and Organize your eBook Library
We use Calibre to manage our eBook libraries and to edit and produce new publications. I am the organization's primary user, although others throughout the organization use it occasionally as well. It allows us to keep our documents and publications organized, coherent, and current, even with multiple sources and devices. It's pretty indispensable.
- Reformatting publications.
- eBook editing.
- Publication organization.
- I'd like to see more customization.
- More plugins and plugin notifications.
- Saves hours of time each week.
- Updates as we need so we're always at the industry standard.
The most obvious difference between Calibre and InDesign is the price, and Calibre certainly wins in this area. InDesign remains dominant in design, naturally, but when saving in eBook form can't convert to all formats, and has some coding quirks that can cause the outputted file to crash. Calibre makes it easy to find and fix the issues that develop out of Adobe's export functions.
January 14, 2019
An unlikely tool in mastering group knowledge
While I've been using Calibre independently for years, my team has recently (in the past 3 years or so) adopted it as well. It has the ability to easily convert PDFs and non-compatible ebook formats into a format readable by your device of choice. This allows my team to trade off on older technical books and small press industry books without having to jump through too many hoops to find a device or software to read it on.
In addition, the news feature, when coupled with the magazine collection, helps the entire team stay on top of the industry and in sync with one another.
In addition, the news feature, when coupled with the magazine collection, helps the entire team stay on top of the industry and in sync with one another.
- eReader format conversion.
- Digital eBook library collection.
- Metadata gathering for books and magazines.
- Easy news collecting for regular reading.
- The UI is ancient and was cumbersome even then.
- The intelligence of the converter for PDF to ebook is very hit or miss and doesn't always produce satisfactory results.
- It requires a physical connection to your machine. This would be the perfect tool if it had remote cloud-based operation.
- Increased the learning time of my team.
- Allowed for easy exchange of lengthy documents.
- Provided more up to date general knowledge for the departments.